Disposition Analytics Dashboard

The Disposition Analytics Dashboard provides a consolidated view of all call outcomes in one place. It uses charts, trends, and pattern analysis to help teams understand how calls are being concluded across different levels and agents, enabling informed and corrective actions.

Why It Matters

• Delivers a clear picture of how every call is handled
• Identifies recurring disposition trends and outcome patterns
• Helps teams take targeted actions to improve call outcomes and customer experience

How to Access

1. Go to Insights
2. Select Disposition Analytics from the left navigation bar
3. View disposition charts, trends, and summary insights