Zendesk

Zendesk CRM, when integrated with Acefone, allows your support team to increase efficiency through improved call handling and CRM experience. Zendesk CRM for Acefone boosts your company's efficiency by providing a feature set of numerous efficient ways to manage your call-related tasks inside CRM.

Follow the steps below to integrate Acefone with Zendesk Suite.

1. Login to your Acefone account.
2. Click on Integrations under the Services tab on the side navigation panel.
3. Move over to the Zendesk integration section and click on Enable.
4. Once enabled, click on More Details.
5. Enable the CRM.
6. Select the User and enter Domain, Email and API Token and click on Save.
7. To obtain the domain name, simply copy the URL of your Zendesk account up to the "zendesk.com/".
8. Enter the Email that uses your Zendesk account.

Follow the below-mentioned steps if you want to fetch API Token:

1. ign in to your Zendesk account.
2. Click on settings icon and then click on Go to Admin Center.
3. Click on Apps and integrations.
4. Under APIs, click on Zendesk API.
5. Click on Add API token.
6. Give your token a description, Copy the token and then click on Save.
7. Make sure to copy and store the token before saving it since it won't be visible again after you've clicked Save.
8. You’ll be notified once your token has been successfully saved.
9. You will be notified of successful integration.
10. In the Zendesk Admin Center, go to Apps and integrations and select Zendesk Support apps.
11. Click on Marketplace.
12. Search for Acefone.