📘 AceConnect — Customer Quick Tour

AceConnect is a smart contact center for high-performance teams. It streamlines outreach, tracks engagement, and brings calls and chats into one place so agents stay context-aware and efficient.

Highlights

• 🔊 VoIP & PSTN calling
• 💬 WhatsApp calling & messaging (shared inbox)
• 🎥 Secure video meetings
• ✉️ SMS & in-app chat

Quick start (5 steps)

1. Log in with your secure credentials to open the AceConnect console. 🔐
2. Review lead buckets synced in real time from your CRM. 📂
3. Open a lead to see caller context (project + name) before dialing. 🧭
4. Place the call and monitor the live timer for transparency. ⏱️
5. Log the outcome with one click (disposition). The contact automatically updates from New → Dialed. ✅ Optional: Jump to Interactions to continue the conversation via WhatsApp and share files. 💬📎

Feature tour

• Instant, secure login – Access controlled via your credentials.
• Real-time CRM lead buckets – The latest records are available without manual refresh.
• Masked phone numbers – Agents dial without exposing actual numbers. 🔒
• Caller context at a glance – Project and name are visible before you call.
• Live call timer – Clear, on-screen duration for every call.
• One-click disposition – Log outcomes fast and consistently.
• Auto status update – Contacts move from New → Dialed right after disposition. 🔄
• WhatsApp integration – Check the live queue, open a thread, and continue the chat.
• Rich media sharing – Send/receive brochures, images, and other files within the thread.

Best practices 💡

• Disposition immediately after each call to keep reports accurate.
• Use caller context before dialing to personalize your intro.
• Keep WhatsApp follow-ups in-thread so the full history stays in one place.
• When sharing files, add a short note (e.g., “Brochure: 2-bedroom units”) for easy scanning later.

📥 AceConnect Downloads

• Windows
• macOS
• Android
• iOS
• Xiaomi
• Indus Appstore
• Web App

❗️

Mobile apps do not support jailbroken iOS devices or rooted Android devices.

📘

Note (Windows desktop app): Requires Windows 10 or higher.

Troubleshooting 🛠️

• Can’t see a lead? Confirm it’s synced to your CRM and assigned to your bucket.
• Timer not starting? Ensure you placed the call from AceConnect (not a personal dialer).
• WhatsApp thread missing? Check the Interactions Queue and your team filter.