Video Analytics

The Video Analytics module includes Video Logs and a Video Detail Page to help monitor and analyze video interactions. These pages provide visibility into video call quality, engagement levels, and overall performance across teams and calls.

Why It Matters

• Tracks the performance and quality of video calls
• Identifies engagement gaps and quality issues
• Ensures high-quality and effective video interactions using key metrics

How to Access

1. Go to Insights
2. Open Video Logs
3. Select any record to open the Video Detail Page
4. Explore call quality metrics and engagement insights

Video Log Page

Video Detail Page