Dialer Agent Break Summary Report

The Dialer Agent Break Summary Report enables supervisors to monitor agent breaks by tracking break duration, frequency, and break code usage. This data helps identify agents with excessive break times and informs the creation of new break codes to better align with agent needs.

Date Selection

Click on the date selection tool, as shown in the screenshot above.
The date selection tool allows users to define the time range for the dashboard data. Users can select predefined ranges (e.g., Last 7 Days, Last Month) or choose a custom time frame by specifying start and end dates/times. However, the filter allows the selection of a maximum of 30 days in one go to ensure optimal performance and data accuracy.

Filter by Agent

To filter the report by specific agents or groups:

Click Agent in the top-left corner of the page.
Select an agent or group from the dropdown list.
Click Search to apply the filter.

Field Descriptions

Field	Description
Agent Name	Name of the agent.
Dialer Campaign	Campaign to which the agent is assigned.
Agent Group	Group associated with the agent.
Total Break Duration	Cumulative time (e.g., in hours/minutes) the agent spent on breaks.
Total Break Count	Total number of breaks taken by the agent during the selected period.

Track Break Codes

Use the +Select Break Code button to:
- Monitor break types (e.g., "Lunch," "Technical Issue").
- Add or modify break codes based on agent activity patterns.

Export Data

Click Export to download the report as a .csv file for further analysis.

Key Features:

Agent-Centric Filtering: Easily filter data by agent or group.
Break Code Management: Track and customize break codes for better agent comfort.
Export Functionality: Download reports in .csv format for detailed analysis.