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Introduction

Getting Started
Dashboard
Profile
Change and Forgot Password
Sign Out

live or active calls

Active Calls

Users

Add User
All Users
Pending Users

Billing

Billing Dashboard
Online Payments
Offline Payments
Transactions
Due Charges
Monthly Account Summaries
Billing Logs

services

My Numbers
Time Groups
Time Conditions
IVR
Auto-Attendant
Agents
Departments
System Recordings
Voicemail
Outbound Services
Manage Contacts
Template Management
Dynamic Dialplan
Short URL Campaign
AC-CID Lists
Agent Disposition
Survey Campaign
Scheduled Calls

third party app integration

Interactions Hub Integrations
Contact Center Studio Integrations
Acefone Microsoft Azure AD
Acefone Google SSO Integration

API Connect

Webhook
- Call Hangup Cause Codes (Q.850 Standard)
API Dialplan
API Tokens
Click to Call Support API

Call detail records

Call Detail Records (CDR)

INSIGHTS

Insights Dashboard
AI Post-Call Analytics (PCA)
Agent Analytics
- Agent Performance Dashboard
Call Analytics
Message Analytics
- Message Logs
- Message Details page
Video Analytics
- Video Log Page
- Video Details Page
CSAT Analytics
- CSAT Dashboard
Download Manager

reporting

Reporting Overview
Real Time Reporting
Call Details
- Call Detail Records (CDR)
- Call Logs
HPBX Reporting
- Agent Performance Report
- Department Performance Report
Dialer Reporting
General
Logs

INTERACTIONS

Onboarding Guide (Old Channels Hub)
Onboarding Guide (New Channels Hub)
Template Management
Permission to Users
Interactions Error Codes
FAQs on Interactions

Channels Hub

Manage Payment Details for a WABA in Meta Business Suite
Pre-requisites & Prep for WhatsApp Channel
Supported Media Types for WhatsApp

VOICE STREAMING

Bi-Directional Audio Streaming Integration Document
Dynamic and Static WebSocket options in the Voice Streaming page
Standard Operating Procedure (SOP) for VOICE Streaming

Settings

User Management
- Manage Roles
  - Add User Role
  - All Roles
- Manage Team
  - All Members
Manage Settings
- Manage SFTP
  - Add SFTP
  - All SFTP
IP Pool Whitelisting
Channels
Business Information
- Profile
- Notification Management
Reset Password
Logo Management
CDP List Management
Sign Out

MISCELLANEOUS DOCUMENTATION

Click to Call and Service Management App
AceConnect

POLICIES

Data Retention Policy

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User Management

User Management allows you to manage users by adding team members and giving them specific roles with different permissions.

Updated 8 months ago

Standard Operating Procedure (SOP) for VOICE Streaming