Click to Call Support API

Click to Call Support API Overview

• The Click-to-Call Support API allows seamless integration of Acefone's click-to-call functionality into external systems. This API enables users to initiate calls directly from third-party applications, such as CRMs or custom business tools, without logging into the Acefone portal.
  • Unlike the regular click-to-call API, this API works in reverse. The customer first receives a call, and once the customer answers, a second call is made to the destination. This approach ensures that the agent or destination is only contacted after the customer has accepted the call.

Getting Started with Click to Call Support API

• To go to Click to Call Support API to your Acefone account, first log in using your unique User ID and Password. Once logged in, you will be directed to the main dashboard. From there, locate the navigation menu on the left-hand side of the screen and click on "API Connect". A set of options opens up. One of these options is the “Click to Call Support API".

1. List of all Click to Call Support API Tokens

• The table displays a list of all Click to Call Support API Tokens with the following information:

2. Generate API Key

• To generate an API key, follow the below steps:

1. Click on the API Connect tab on the side navigation.
2. Click on Click to Call Support API.
3. A list of all the click-to-call support API tokens appears along with the relevant details.
4. Click on Generate API Key.

• The following screen will appear, prompting you to complete the necessary fields as shown in the screenshot below.

• Here is a table explaining the fields from the Generate API Key interface based on the screenshot:

5. Click Save.