Dialer Reporting

Dialer Reporting Overview

The Dialer Reporting section provides comprehensive insights into the performance and activities of agents, campaigns, and customer interactions within the dialer module. The reports available in this section help monitor, analyze, and improve the efficiency of dialer operations. Below is an overview of the available reports:

Report Name	Description
Dialer Agent Break Summary	Monitor agent break times to ensure optimal utilization and adherence to schedules.
Dialer Agent Performance	Analyze detailed performance metrics of dialer agents, including call handling and response times.
Dialer Campaign Performance	Evaluate the effectiveness of dialer campaigns, focusing on key metrics like call success rates.
Campaign Half Hourly Summary	Track the progress of campaigns in half-hour intervals to understand peak activity times.
Dialer Agent Time Entry	Record and review agent work timings for better time management and productivity tracking.
Dialer Webform Report	View and analyze data submitted through the dialer webform for specific campaigns or calls.
Dialer Schedule Callbacks	Manage and monitor scheduled callbacks to ensure timely follow-ups with customers.
CSAT Report	Review Customer Satisfaction (CSAT) feedback based on dialer call interactions to gauge service quality.