Message Details page

The Message Detail Page provides a detailed, conversation-level view of all messages exchanged. Users can review each message, apply filters, and follow the complete message timeline to gain full visibility into interactions.

Why It Matters

Ensures no message or interaction detail is missed
Supports better auditing and conversation analysis
Enables faster issue resolution and more effective follow-ups
Improves overall customer communication quality

How to Access

Go to Insights
Open Message Logs from the left navigation bar
Click the More Details button on any row to open the Message Detail view

Why It Matters

Ensures no message or interaction detail is missed

Supports better auditing and conversation analysis

Enables faster issue resolution and more effective follow-ups

Improves overall customer communication quality