Call Transcript

Want to understand a call without listening to the entire recording?

The Transcript gives you a readable, scrollable version of the conversation in seconds.

How Transcripts Work

• Generated automatically using speech-to-text
• Clearly separated by Agent and User
• Displayed in chronological order
• Linked to the call recording

When Transcripts Are Most Useful

• Quickly reviewing long calls
• Searching for specific statements or commitments
• Understanding context before listening to audio
• Validating AI summaries

Accuracy & Limitations

Because transcripts are AI-generated, minor inaccuracies may occur due to:

• Audio quality
• Accents or dialects
• Background noise

⚠️ Always verify critical information (dates, promises, pricing) using the recording.

Best Practice

Treat transcripts as a fast reference, not a legal or compliance record.