Call Recording & Playback

Sometimes, you need to hear the call exactly as it happened.

The Recording Log gives you direct access to the call audio for deeper validation.

What You Can Do

• Play or pause the recording
• Seek through the call timeline
• Download the recording (if enabled)

When to Use Recordings

Recordings are most useful for:

• Compliance or audit checks
• Dispute resolution
• Agent coaching and training
• Verifying AI insights in critical cases

📌 Tip:
Start with PCA insights first. Use recordings only when deeper confirmation is needed.

Access & Permissions

Recording downloads depend on:

• Account configuration
• User role and permissions

Best Practice

Avoid sharing call recordings externally unless explicitly permitted by policy.