Auto-Generated vs Manual Components

A common question is:
“Do I need to tag or update anything manually?”

The answer is no.


What’s Generated Automatically

ComponentGenerated By
Call metadataSystem
Call recordingSystem
TranscriptAI
Subject, discussion, actionsAI
Agent & customer scoresAI
Quality checklists & momentsAI

What This Means for You

  • No manual tagging required
  • No post-call inputs needed
  • Insights appear automatically after call completion

Key Takeaway

PCA acts as decision support, helping you focus attention where it matters most—without extra operational effort.