Auto-Generated vs Manual Components
A common question is:
“Do I need to tag or update anything manually?”
The answer is no.
What’s Generated Automatically
| Component | Generated By |
|---|---|
| Call metadata | System |
| Call recording | System |
| Transcript | AI |
| Subject, discussion, actions | AI |
| Agent & customer scores | AI |
| Quality checklists & moments | AI |
What This Means for You
- No manual tagging required
- No post-call inputs needed
- Insights appear automatically after call completion
Key Takeaway
PCA acts as decision support, helping you focus attention where it matters most—without extra operational effort.
Updated 5 days ago
