Broadcast Campaign

Add Broadcast Campaign

To add a broadcast campaign, follow the below steps:

Click on the Services tab on the side navigation.
Click Outbound Services and select Manage Campaigns.
A list of all the campaigns appears along with the relevant details.
Click on Add Broadcast Campaign.

The following screen will appear, prompting you to complete the necessary fields as shown in the screenshot below.

General Details

Field	Description	Options/Example
Name	Name of the campaign.	Example: "Summer Sale Campaign"
Description	Details of the campaign.	Example: "Promotional campaign for summer sale."
Lead List	Choose the list for which the campaign needs to be run.	Example: "New Leads", "Hot Leads"
Time Group	Choose the time group for which the campaign will be active.	Example: "Morning", "Evening"
Start Date and Time	Enter the start date and time for the call broadcast.	Example: "2025-01-10 09:00 AM"
End Date and Time	Enter the end date and time for the call broadcast.	Example: "2025-01-10 06:00 PM"

Billing Settings

Field	Description	Options/Example
Billing Package	Select the billing package applicable for the campaign.	Example: "Standard Plan", "Enterprise Plan"
Channel Limit	Defines the number of channels allocated for this campaign.	Example: "10", "20"

Call Settings

Field	Description	Options/Example
Dial Status	Choose the lead status from the lead list for the leads that will be contacted through the Broadcast Campaign.	Example: "New"
Destination	Choose the destination from the dropdown menu, e.g., choose an auto-attendant to greet callers or a thank-you message system recording (IVR).	Example: "Auto-Attendant", "IVR"
Ring Timeout	Enter the number of seconds for which the call will ring before being considered unanswered or disconnected. (Max 30 seconds as per TRAI regulations).	Example: "30 seconds", "45 seconds"
Caller ID Number	Choose the caller ID number that will be displayed at the receiver's end.	Example: "+918069651100"
Concurrent Limit	Enter the maximum number of calls that can be made at a specific point in time.	Example: "2"
Account DND List	Select the account DND list for the campaign.	Example: "10 minutes", "30 minutes"

Retry Settings

Field	Description	Options/Example
Allow Retry Settings	Enables retry attempts for unanswered or failed calls.	Example: "Enable", "Disable"
Number of Retries	Defines how many retry attempts should be made.	Example: "3", "5"
Retry Dial Status	Specify the status of leads to which calls will be made again.	Example: "Not Qualified", "Follow Up"
Retry After (min.)	Time in minutes after which the system will retry an unanswered call.	Example: "10", "30"

Notification Settings

Field	Description	Options/Example
Select an Event	Choose an event for which a notification (SMS or WhatsApp) should be sent.	Example: "Missed Call", "Received Call"
After Retry	Switch the toggle if you want a message to be sent after retrying the event.	Example: "Enabled", "Disabled"
SMS Template (Missed Call)	Choose the SMS template to send for a missed call event.	Example: "Missed Call Alert"
SMS Template (Received Call)	Choose the SMS template to send for a received call event.	Example: "Thank You for Calling"
WhatsApp Template (Received Call)	Choose the WhatsApp template to send for a received call event.	Example: "Thank You Message (WhatsApp)"
WhatsApp Template (Missed Call)	Choose the WhatsApp template to send for a missed call event.	Example: "Missed Call Notification"

Click Save.

👍

To edit/delete a campaign, click on Select an Action and click Edit or Delete.

To start a Broadcast Campaign, click on Select an Action against it and hit Start Broadcast.

The status will be changed from Not Active to Active.

To view the call broadcast detail of a selected campaign, click on Select an Action and click Call Broadcast Detail.