---
updatedAt: 2025-06-10T20:34:19.000Z
agentTools:
  projectIndex: https://docs.acefone.in/llms.txt
---

# Dialer Schedule Callbacks Report

The **Dialer Schedule Callbacks Report** provides a detailed analysis of scheduled callbacks, helping supervisors and managers monitor callback efficiency and performance.

![](https://files.readme.io/7bb93c304745ee86b5e693e93561145dff15c9e4e1d2021839362c64fd8e2ceb-image.png)

***

## **Agent Filter**

* This helps you filter out the report based on the selected agent.

![](https://files.readme.io/130c323219798327feaddea6cc91b531d740079db3a1912f2e5fa00c5a2bf817-image.png)

***

## Date Selection

![](https://files.readme.io/ee1563541b98e88b40c52d3701b9f55b285e4d2e5d6144c3e841e8c30d7a0e68-image.png)

* Click on the date selection tool, as shown in the screenshot above.
* The date selection tool allows users to define the time range for the dashboard data. Users can select predefined ranges (e.g., Last 7 Days, Last Month) or choose a custom time frame by specifying start and end dates/times. However, the filter allows the selection of a maximum of 30 days in one go to ensure optimal performance and data accuracy.

***

## **Key Metrics**

![](https://files.readme.io/9c6225fc129e34c8318cf5709349e8a4a39c67583db01bb852d0d8d02e4c8eec-image.png)

| **Metric**                                | **Description**                                                                    |
| ----------------------------------------- | ---------------------------------------------------------------------------------- |
| **Callbacks Scheduled**                   | Total number of callbacks scheduled within the selected time frame.                |
| **Callbacks Handled**                     | Total number of scheduled callbacks successfully handled by agents.                |
| **Callbacks Not Handled**                 | Total number of scheduled callbacks that were not handled by agents.               |
| **Callbacks Handled on Time**             | Total number of callbacks handled within the scheduled time.                       |
| **Callbacks Handling Percentage**         | Percentage of callbacks handled relative to the total scheduled callbacks.         |
| **On-Time Callbacks Handling Percentage** | Percentage of callbacks handled on time relative to the total scheduled callbacks. |

* The callback report also provides summaries broken down by date and by agent.

### Date wise summary

![](https://files.readme.io/450a2ad5ca9eba72ed48ffb0f28c4893a4a8d86639581d663f7f74f510d8418c-image.png)

### Agent wise summary

![](https://files.readme.io/c2b5b304af2b47034ce7930449600b3938355688b288a0a881eae7d1d10bf8b6-image.png)